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HelpDesk Support Specialist - New York

Description

• Provide installation and support of PC and Mac hardware and software (including peripheral devices such as printers)
• Handle incoming helpdesk support requests
• Troubleshoot and resolve end user issues (both for onsite and remote end users)
• Create a high level of user satisfaction through accurate timely follow up, strong technical skills, good customer communication and relationship building

Requirements

• Strong interpersonal skills and ability to interact favorably with a wide variety of people
• Knowledge of Microsoft Windows Desktop Operating Systems (Windows XP and Windows 2000)
• Knowledge of Mac OS X
• Knowledge of office productivity software (Outlook, Word, Excel, etc.)
• Knowledge of basic networking and connectivity DHCP, DNS, Cabling, etc.
• Knowledge of Antivirus and Spyware
• Ability to quickly diagnose and fix problems
• Ability to add memory and assemble computer
• Desire to learn new skills
• Ability to follow through and document issues as well as resolutions
• Self motivated, independent and a team player

If you think you have what it takes to succeed in a dynamic, fast-paced, and rewarding environment, click here.